SHIPPING TERMS

National Shipping

The Alexandra Bueno brand ships to all departments of the national territory through logistical allies, who guarantee security and coverage. Before finalizing the purchase there will be an increase in the value of the garment that is adjusted according to the shipment to be made.

Delivery times

Our deliveries are only made on business days. Business days are Monday through Friday, excluding Colombian national holidays.

For main cities the approximate delivery time is 2 to 8 business days and for other municipalities the times range from 8 to 15 business days depending on the destination.

Deliveries cannot be made on an exact schedule and must be destined for a punctual and safe address, such as home or office.

The delivery time starts counting from the payment confirmation and can be affected by force majeure factors, as well as the population where you are and the day and time you make the purchase.

In case of doubts or concerns you can contact us through our service channels such as our email alexandrabueno.anamonroy@gmail.com

Once your payment is approved, you will receive an email with the confirmation of your order. Later, when your order is shipped, we will send a new email with the tracking number (Tracking Number) with which you can find out the actual location of the product and the estimated delivery date with the carrier.

International shipping

International purchases are governed by the consumer service law and the superintendency of industry and commerce that abides by Colombian law, the consumer accepts the product for personal consumption, always committing to acquire it for personal use and for legal purposes.

International orders are subject to import fees, duties and other taxes collected by the customs control of the destination country, when placing an order, the end customer will be directly responsible for such taxes and other tax charges. Shipping times will be subject to the times of the Logistics companies and will not be the responsibility of the company Alexandra Bueno S.A.S