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If you want to make the change of any of our products, you can do it in the following way: through our email

Keep in mind:

Promotional products have no exchange or refund. Our products carry labels that specify the care of the garments and also on our website it specifies how the pertinent care should be for each garment, if you do not abide by the instructions, you will not be entitled to guarantees.

Purchases made on the website can only be changed through said page.

Remember that you have up to (30) calendar days to make the change. To request the change you must click on the section: Request a change, return or guarantee, which you find at the bottom of our site. Enter your email and order number and the system will validate that the order is within the current period to make the change. After the deadline, you will not be able to process it.

Product change: Changes can only be made for products with a value equal to or less than the original and the difference if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product (s) will be delivered in a voucher


If one of our garments presents a quality problem in a period of (90) calendar days after purchase, contact us through the changes and returns button, enter your email and order number and the reasons why you invoke the warranty , the system will validate that the change is within the established term, once the term has expired you will not be able to process it.


To reverse the payment of any purchase made under the Alexandra Bueno brand, it is important to consider the following:

  • You have not received the purchased product within the time informed in the delivery policy.
  • The delivered product does not correspond to what was requested or is defective.


To return your products you must send them with the following label:


Address: calle 119B # 5 - 54

Telephone: 300 3639307

In case of any concern or problem with the website you can contact us by email: